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Merry Christmas! Enjoy FREE shipping for all UK orders

Shipping Questions

How long does shipping take?

Oo exciting! Your order won't be long until it's on your doorstep. We process all orders within 24 hours of purchase, once we've processed it, we'll get it ready for dispatch.

Once your order has been dispatched, you've only got 1-2 days to wait until your order is with you (UK orders). Pretty fast right?

For all international orders we will use UPS and we advise 3-7 days for shipping.

Can I track my order?

Silly question. Of course you can! We provide all tracking information within your dispatch email.

To track your order you'll need to follow the instructions in the email. It's super easy.

What is insured shipping?

Look, we understand things don't always work out and things can get lost. Because of this, we offer insured shipping. This allows you to have cover if your order did go on walkies.

If you choose not to have insured shipping and your order has been confirmed lost or stolen, we will be unable to send a replacement out. It will be your responsibility to claim from the designated courier service.

Help, I don't know where my order is?

If you think your order could have been lost in transit please consult your tracking number first. If you order is delayed, your shipping information should have stated it's been delayed.

Still worried? Don't hesitate to reach out to us and we'd be happy to help!

Can I change my shipping address?

Oops! It happens. If your order hasn't been dispatched yet, we'll be happy to update your shipping information with the correct delivery address.

Please reach out to us on or fill out the contact us form found at the bottom of this page.

Product Questions

How will my order be packaged?

We hope you're excited, not long now! We take as much pride in our packaging as we do in our products.

Your scrub will lay with your own reusable facial wipes and a wooden applicator. Both of these freebies are 100% eco-friendly, organic and vegan.

How should I store my BBS products?

We'd recommend a well-lit display case on a pedestal, but that's just us.

If you want to go simple, though a cool, dry cupboard will suffice.

Each product comes in a sealed, waterproof tub which makes for easy and clean storage.

Is Baby Bum Skin vegan?

Here at Baby Bum Skin inclusivity is one of our key brand values.

We strive to ensure that 100% of our products are vegan and we'll always give you that assurance on the product page, too.

Is Baby Bum Skin organic, natural and cruelty-free?

They say great things come in threes.

We can confirm that our products are 100% natural and cruelty-free, although our products are only 85% organic, they're still 100% amazing.

How often should I scrub?

We thought you'd never ask.

We recommend to use your scrub up to two to three times a week to maintain that healthy glow.

As always though, only scrub as much as your skin needs.

How long will my product last?

Formulated to last, once opened our scrub will last 12 months so there's plenty of time to meet those scrubbing needs.

For those extra tubs you couldn't help buying, (we totally understand, we're obsessed too) those will have a shelf life of 24 months unopened.

Returns questions

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.


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